Firstly, may I, on behalf of all Teleos staff, offer you our very best wishes in these unprecedented times. The Teleos software support and SysOps teams are continuing to work from home and provide a good level of service.
Many of you will already be using First Data payment services either through the integrated card terminal, or via another provider. If you are offering remote consultations then you might be interested in their solutions for taking payments from anywhere:-
Virtual Terminal | This is perfect for phone payments – There is an information page on the First Data website as well as a PDF handout. These are classed as Card-Not-Present transactions.
Pay-by-link (Payment URL) | The Payment URL functionality allows the Practice to provide a link to your client (e.g. in an email invoice, WhatsApp message, SMS, QR code, etc). The link takes the customer to a First Data-hosted page to securely make the payment with their preferred payment method, whenever convenient for them. These are classed as e-commerce transactions.
If you are already using the physical integrated card terminal, then you will already be able to take Card-Not-Present payments. If you want to add either of the above payment solutions then it will take just a couple of days to set up. You will need to complete a short form which we can send you if you email enquiries@teleosvet.co.uk
If you are not yet using the integrated terminal then you might want to speak to one of First Data’s team to discuss their offerings. The card terminal saves a great deal of time in reconciliation of your cashbook and they aim to at least match your current deal.
With best wishes, stay safe.
Jon Hewitt