Teleos: Full integrated phone system

You’ll know who is calling before you answer.
A fully integrated phone system with live searching of records as a call comes in.

Watch this brief YouTube demonstration below

What does it do?

Full integration with Teleos as well as all standard VOIP system features.

  • Live searches your database as the call comes in
  • Know which customer is calling before you answer
  • Call directly from the clients card, no need to input numbers manually.
  • A history of calls on the client card
  • Call recordings accessible from the clients card
  • Live call stats showing how many calls were answered, missed and made

If you’d like to discuss in more detail please email voip@teleosvet.co.uk

VisioCare Consult Integration

VisioCare Consult is a powerful, innovative digital tool that helps your clients understand diagnosis and treatment plans with clear digital demonstrations. In case you weren’t aware, it has been available in Teleos for a while now, and here’s a short video that shows how it is seamlessly integrated.

For a full run through of what VisioCare has to offer, please contact Douglas McCallum at douglas@visiocareservices.co.uk and he will arrange a free demonstration for you.

New Teleos Diary Demonstration

We are delighted to announce that the new diary program is currently being beta tested and will soon be available for general distribution.

Some of the new features available include:-

  • Variable time slots for different types of appointment
  • Multiple animals can be added to the same appointment
  • Automatic lengthening of appointments for additional animals
  • Colour coding of appointment types
  • Drag and Drop appointment movement
  • Rota Management
  • Easier management and distribution of Diary Screens

A short video demonstration is available on the Teleos YouTube Channel

Windows 11 upgrade

You may have seen in the media, Windows 11 is now available. Whilst we have had advance copies and it works fine with Teleos and Comodo, we would strongly advise that you hold off upgrading at this time.

Inevitably there are always bugs that will need sorting by Microsoft, but our biggest concern is with printer drivers. If you upgrade to Windows 11 and have a printer connected to the PC via a USB connection then there is no guarantee that the printer will continue to function. It is very common that printer manufacturers will not update drivers for older models of printers, so the only option is then to purchase a new model.

Huge Teleos Update

As you are no doubt aware, we are continuously working on improving the Teleos program to make your experience even better. It’s been a huge amount of work and a long time coming, but we are delighted to unveil the latest build of the program, which is a major rework of the client, animal and clinical record cards. 

As you will see, all the information you currently hold is still there, but we’ve also added some exciting new features. Here’s a few of them

• Custom fields can be added to client and animal records
• Multiple email addresses on client record card
• Animal photo can be added to record card
• New search tool provided in clinical notes and financial history
• Work entry scripts allow different colours, font sizes and style
• Items can be directly edited and refunded from the clinical line

One of our support team, Stu, has put together a video which introduces the new features. We’d love you to take a look, https://youtu.be/tQAs50WXRLY 

We’ll be rolling this out to clients over the coming months so please bear with us. If you have any queries, then please get in touch with the support team.

VoIP Phone Integration is on its way!

We have some very exciting news that we can now finally share with you!

For the past few months, we have been working on designing a VoIP (Voice over Internet Protocol) phone system that works within Teleos. Development is still ongoing, but if you are thinking about changing your phone system, then you might want to hang fire until you see what we can offer.

Here are some of the features that will be available:-

  • Client card pop up for incoming calls.
  • One click activation of an outgoing call from the client record.
  • Automatic logging of call activity within the client record.
  • Option to record calls.

We expect to be in a beta test phase in around 6 weeks time.

To register your interest so that we can keep you updated, please email voip@teleosvet.co.uk

Get Payments via the new Teleos WebPayment Link

We are delighted to announce that we have added a fantastic new feature to Teleos, which allows you to send a request for payment via an SMS text link.

This feature is perfect for social distancing – so you send the payment request once you’ve treated your clients animal, they click on the link and pay. Their record is updated to show they’ve paid and they can collect their pet. Minimum fuss, minimum contact.

You can also embed payment links into Invoices, Fee Notes and Statements!

Andrew Draper of Oak House Veterinary Centre has been trialling the new feature and said:-

” We have been using the Text Payment Link integrated into our Teleos PMS for the last month and our staff have been really impressed with how it has taken the strain from reception – it is quicker and more efficient, allowing less client contact during our Covid lockdown. We have also had a positive feedback from the majority of clients who find it easy to use and similar to systems they are using at other retailers.”

Click here to see a short video of how it works and then contact integratedpayments@teleosvet.co.uk for further information.

Sainsbury’s Bank Pet Insurance Claims

As you may be aware, Sainsbury’s Bank Pet Insurance changed underwriters from Allianz to Pinnacle Insurance PLC on 1st October 2019.

From 31st March you will no longer be able to submit claims via the Vet Envoy system for Sainsbury’s Pet Insurance.

Please follow guidance provided by Sainsbury’s for submitting claims after this date.