Teleos Systems

As you will be aware, the Department of Agriculture, Food and the Marine in Ireland is in the process of implementing EU 2019/6 and 2019/4 Veterinary Medicinal Products and Medicated Feed regulations. These regulations currently only apply in the Republic for food producing animals and horses.

We have integrated Teleos with the NVPS system, but you will need to be on then latest program build. If you are unsure then please contact the Teleos support team. You also need to register your practice with the Ministry. If you haven’t already done so, please action as soon as possible by using this link:-

https://www.gov.ie/en/service/d93ee-national-veterinary-prescription-system/

Finally, we have, today, received this e-mail from the Ministry:-

Re: National Veterinary Prescription System (NVPS) commences 4^th December 2023

Dear Sir/Madam

The Minister for Agriculture, Food and the Marine introduced the Veterinary Medicinal Products, Medicated Feed and Fertilisers Regulation Act 2023 in July of this year. This Act provides for inter alia the introduction of the National Veterinary Prescription System (NVPS).

This note is to advise you that the Minister will shortly be introducing a Statutory Instrument under the Act which will require the mandatory use of the NVPS for all prescribing and dispensing of Prescription Only (POM) veterinary medicinal products for food producing animals and all horses from 4^th December 2023.

What does this mean for me?

This means that from 4^th December 2023, it will be mandatory to use the NVPS for all prescribing and dispensing of veterinary medicinal products for food producing animals and all horses. You will not be able to issue paper prescriptions from this date.

What about antiparasitics?

The requirement for a veterinary prescription for the dispensing of antiparasitics will be provided for at a later date. However, once the requirement for a veterinary prescription for the dispensing of these products is introduced, the prescribing and dispensing of these products must be done on the NVPS. The industry will be advised with notice of the introduction of this requirement.  

What do I need to do next?

If you have 3^rd Party software for veterinary prescribing or dispensing the NVPS is providing full integration software known as Application Programming Interface (API) to allow seamless transfer of data between your existing system and the NVPS.  You should ensure your software system is fully integrated with the NVPS before 4^th December.

If you do not have a software system, or your software system has not been integrated by your supplier, you will need to use the NVPS directly. You need to register to use the system. If you have already registered, we will send out your log in details 4 weeks before the system goes live. If you do not have software and have not already registered to use the NVPS system directly, or you have any other queries please contact us on NVPS@agriculture.gov.ie

Will I be provided with training on the NVPS?

Training webinars will take place in November and users guides for the system will be available to all vet practices. Further information on training dates will be available soon.

Kind regards

NVPS Team  

Department of Agriculture, Food and the Marine

Note: This email is not relevant if you only prescribe for companion animals.

Some enhancements have been made to provide conformance with the new guidelines set out by the RCVS with regard to dispensing prescriptions.

Click here for further information.

Update for Teleos Farm Practice Clients in the Republic of Ireland

As you know, we have been working with the Department of Agriculture, Food and the Marine in Ireland to implement EU 2019/6 and 2019/4 Veterinary Medicinal Products and Medicated Feed regulations. These regulations currently only apply in the Republic for food producing animals.

We are pleased to report that we are now at the final testing stage and are looking for a practice to install the program on. If you would like to get involved, please let us know by dropping a quick email to enquiries@teleosvet.co.uk

As many Teleos users already know, we get high quality labels for the Seiko and Dymo label printers manufactured in the UK. They are always of the highest quality, readily available and compatible with both makes of printer.

A good number of Teleos users already purchase their labels from us and we would like to thank them for their support. With the tidal wave of corporate acquisitions, your additional support really does help, and means that we can continue to provide a high level of support and continued product development.

With increased costs and import taxes, we have noticed that Seiko labels have been getting increasingly more expensive. Have a look at the price comparison table below – as you’ll see, Teleos labels are now less expensive than other stockists … and there are no added costs for P&P!

Supplier	Pack Size	Price (Ex VAT)
Amazon	2 x 130 rolls	No Stock Availability
Office Products UK	2 x 130 rolls	£17.98
Staples	2 x 130 rolls	£17.29
HuntOffice	2 x 130 rolls	£15.99
North Central	2 x 130 rolls	£14.21
AOS Online	2 x 130 rolls	£13.49
Connect Sales	2 x 130 rolls	£11.95
AtoBOffice	2 x 130 rolls	£10.34
Labelzone	2 x 130 rolls	£9.95
Barcode warehouse	2 x 130 rolls	£8.99
Misco	2 x 130 rolls	£8.99
Printerbase	2 x 130 rolls	£8.79
Currys Business	2 x 130 rolls	£8.33
TELEOS	9 x Rolls of 250	£76.25 (£8.47/roll of 250)
TELEOS	54 x Rolls of 250	£421.87 (£7.81 /roll of 250)
TELEOS	28 x Rolls of 250	£218.75 (£7.81/roll of 250)
Note: P&P charges may apply to suppliers listed – Teleos labels include shipping.

To place an order, simply email sales@teleosvet.co.uk or call +44 (0)1480 393604.

The fully integrated Clover payment terminal makes cashing up much easier by virtually eliminating card payment errors. Many Teleos users are already seeing enormous benefits.

And right now, we are delighted to announce that Clover are currently offering Teleos users a range of additional incentives, including:-

• Six months terminal rental for £1.
• Up to £1000 towards cancellation fees when you switch from your current supplier.
• No PCI Fees.
• Faster payments!

To see what Teleos and Clover could do for your Practice, please email integratedpayments@teleosvet.co.uk or call 0330 123 1241 and quote ‘Teleos’.

We have been working with the Department of Agriculture, Food and the Marine in Ireland to implement EU 2019/6 and 2019/4 Veterinary Medicinal Products and Medicated Feed regulations. These regulations will only apply in ROI (for now at least) and only apply to food producing animals.

The Teleos program and the iPhone app will both meet the requirements and we are looking for a few volunteer mixed practices in Ireland who would be willing to assist in the implementation and Beta testing process.

If you would like to get involved, please drop a quick email to enquiries@teleosvet.co.uk

Many thanks!

You’ll know who is calling before you answer.
A fully integrated phone system with live searching of records as a call comes in.

Watch this brief YouTube demonstration below

What does it do?

Full integration with Teleos as well as all standard VOIP system features.

• Live searches your database as the call comes in
• Know which customer is calling before you answer
• Call directly from the clients card, no need to input numbers manually.
• A history of calls on the client card
• Call recordings accessible from the clients card
• Live call stats showing how many calls were answered, missed and made

If you’d like to discuss in more detail please email voip@teleosvet.co.uk

VisioCare Consult is a powerful, innovative digital tool that helps your clients understand diagnosis and treatment plans with clear digital demonstrations. In case you weren’t aware, it has been available in Teleos for a while now, and here’s a short video that shows how it is seamlessly integrated.

For a full run through of what VisioCare has to offer, please contact Douglas McCallum at douglas@visiocareservices.co.uk and he will arrange a free demonstration for you.

We are delighted to announce that the new diary program is currently being beta tested and will soon be available for general distribution.

Some of the new features available include:-

• Variable time slots for different types of appointment

• Multiple animals can be added to the same appointment

• Automatic lengthening of appointments for additional animals

• Colour coding of appointment types

• Drag and Drop appointment movement

• Rota Management

• Easier management and distribution of Diary Screens

A short video demonstration is available on the Teleos YouTube Channel

You may have seen in the media, Windows 11 is now available. Whilst we have had advance copies and it works fine with Teleos and Comodo, we would strongly advise that you hold off upgrading at this time.

Inevitably there are always bugs that will need sorting by Microsoft, but our biggest concern is with printer drivers. If you upgrade to Windows 11 and have a printer connected to the PC via a USB connection then there is no guarantee that the printer will continue to function. It is very common that printer manufacturers will not update drivers for older models of printers, so the only option is then to purchase a new model.