We hope you have a wonderful Easter break!
Please note that our support desk will be closed for the Easter bank holiday. We’ll be back and ready to assist you as usual from Tuesday 22nd April.
If you have a genuine emergency, you’re welcome to leave us a voicemail on our out-of-hours line and we’ll respond as soon as possible.
For non-urgent queries, feel free to email us, we’ll pick these up once we’re back online.
Thanks for your understanding, and we wish you a safe and relaxing Easter.
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Action Needed: Confirm Your DrayTek Router Model to Avoid Connectivity Issues
We wanted to make you aware of a recent issue reported by several UK internet service providers involving DrayTek routers.
Over the weekend, ISPs including Zen Internet observed a spike in connectivity problems affecting customers using certain DrayTek models. The issue appears to be related to a firmware issue and may cause intermittent internet disruptions in the form of constant connection restarts.
To help us assess whether you may be affected, please contact Teleos support with the make and model of the router currently in use at your site. We’ve included an image below to help you locate the model number on your device. The model number will be on the front of the router or on a silver sticker on the bottom. The below router is a Vigor 2865.
Once we have this information, we’ll advise on the next steps if needed.
Thanks in advance for your cooperation.
We wanted to check in and make sure you’re getting the most out of your Teleos Diary. If you’re not on the latest version, you could be missing out on some powerful new features – and a wonderful new look – all available as a **free upgrade** for your practice!
As well as the wonderful new look. Here’s what’s new
If you’d like the upgrade, simply drop us an email, and we’ll get you scheduled in. If you’d like to see the new features in action first, check out the YouTube video.
Looking forward to hearing from you!
We’re excited to share that Teleos is taking a groundbreaking step forward in partnership with VetNotes.com. This marks our first step integrating AI into our platform, paving the way for even more innovative tools in the future. Soon, our platform will feature an advanced AI-powered note-taking tool designed to simplify your workflow
Here’s how it works:
We’re currently in the stages of integration and pricing arrangements, but we’d love for you to be among the first to benefit from this innovation. If you’re interested in learning more, simply email support@teleosvet.com, and we’ll make sure you’re the first to receive updates and release details.
Your feedback and interest will help shape the future of this exciting development!
CHECK OUT VETNOTES HERE https://vetnotes.com/
We’re excited to share a first look at our upcoming Teleos Hospital Module (working title), designed to make your practice even more efficient and digitally focused.
Helping to ensure critical data entry doesn’t get missed when updating inpatient records. It’s all about simplifying workflows and moving you closer to a fully digital practice.
Check out this short video for an introduction to the module and what it can do. While it’s not a full guide (that’s coming soon), it gives you a sneak peek at the benefits it brings.
Here are some key highlights:
We’re thrilled to bring you closer to the future of practice management. If you have any questions or want to explore how this fits into your current setup, feel free to reach out, we’d love to hear your thoughts!
If you are attending London Vet Show this year, please come along and say hello!
We will be exhibiting on Stand G01 and have a really exciting Hospital Management module which is getting its first outing!
We’ll also be able to cover any queries you may have and run you through the latest Teleos updates.
Have a great show and we look forward to seeing you.
Do you get frustrated when you are trying to go home after a busy day, but the cashbook doesn’t tally with the till?
If you are not already using Clover terminals, then have a quick look at this video to see how fast and accurately you can take card payments and eliminate those errors.
We have been advised by the Irish Ministry for Agriculture, Food and the Marine, that the use of NVPS will become mandatory on 13th January 2025. As of this date, all prescribing and dispensing of veterinary prescriptions for food producing animals and all horses, must be transmitted to the NVPS database.
Clearly this is not being welcomed by the profession, but we are obliged to provide the functionality within the Teleos program and have been working with the ministry for some time to achieve conformance.
We are confident that everything is in place, but do need to have a couple of our Irish clients to do final beta testing before it is rolled out to all practices. We would like to perform this testing through November.
It is vital that final testing is done before the mandatory start date. If you would like to volunteer to be a beta test practice, please get in touch.
Many thanks!
We have been informed that IDEXX will be removing support for ordering and receiving lab tests through VetEnvoy in March. Most practices will already be communicating with IDEXX through their VetConnect Plus system, so will be unaffected.
If you are still using the VetEnvoy system for IDEXX communication, then please contact Teleos support without delay.
All other VetEnvoy services remain unaffected.
