Slow servers caused by latest Windows update

Microsoft are currently pushing their latest Windows update “21H1”. This is a large feature update and as a result is causing some servers to slow down.

Please note:

  • We cannot stop this update once started, even if it is causing system problems it must complete once started.
  • This isn’t a global problem, it only affects Windows 10 servers. This means all cloud servers and larger practice servers shouldn’t have an issue.
  • Please let us know if you are having problems but be aware we may have to let it run its course before the problem will go away.

Get Payments via the new Teleos WebPayment Link

We are delighted to announce that we have added a fantastic new feature to Teleos, which allows you to send a request for payment via an SMS text link.

This feature is perfect for social distancing – so you send the payment request once you’ve treated your clients animal, they click on the link and pay. Their record is updated to show they’ve paid and they can collect their pet. Minimum fuss, minimum contact.

You can also embed payment links into Invoices, Fee Notes and Statements!

Andrew Draper of Oak House Veterinary Centre has been trialling the new feature and said:-

” We have been using the Text Payment Link integrated into our Teleos PMS for the last month and our staff have been really impressed with how it has taken the strain from reception – it is quicker and more efficient, allowing less client contact during our Covid lockdown. We have also had a positive feedback from the majority of clients who find it easy to use and similar to systems they are using at other retailers.”

Click here to see a short video of how it works and then contact integratedpayments@teleosvet.co.uk for further information.

Sainsbury’s Bank Pet Insurance Claims

As you may be aware, Sainsbury’s Bank Pet Insurance changed underwriters from Allianz to Pinnacle Insurance PLC on 1st October 2019.

From 31st March you will no longer be able to submit claims via the Vet Envoy system for Sainsbury’s Pet Insurance.

Please follow guidance provided by Sainsbury’s for submitting claims after this date.

New Features Guide

The ‘New Features and Things You Might Have Missed‘ document has been updated. It highlights some of the new features available with the latest program build, plus some reminders on things that we find practices often miss.

In addition to the new client and animal record cards, we have also integrated the new ‘Clover’ payment terminal and remote payment links that you can send by SMS text. These payment links allow you to text a client after you have treated their animal and they can pay before collection. Perfect for Covid secure consultations. You can also embed a payment link into pdf invoices.

Please take a look through the document and get in touch if you need any further information or assistance.

Increase your Income with Agria





Unfortunately, 3 out of 4 pets are uninsured, which makes those difficult conversations about treatment
options even more frequent, especially in these uncertain times

Did you know that Teleos now makes it easy to set up free pet insurance through Agria Pet
Insurance? And it takes less than 10 seconds to set up!

You are in a unique position to reduce this statistic today by integrating your Teleos PMS with Agria
and activating cover for every eligible pet you see.

Integrating is quick, simple, and it’s completely FREE! 

So, get started today – click here and a member of our specialist team will be in touch.

AND when you sign up before March 31st we will send you a free electric pet blanket
for your practice 

 Click here and our specialist team will be in touch



1. The policy details automatically populate in the pet record, to save you time

2. You can view the policy details by going to the ‘Insurance’ tab and selecting ‘View Cover Note’

3. The policy details will include;
•    Policy information – which you can view anytime
•    Policy benefits
•    Terms and Conditions
•    Instructions for the client to continue their cover
•    View completed claims and claims history whenever you want

How brilliant is that? This new, quick, and easy solution can…



Click here and our specialist team will be in touch

Don’t just take our word for it

“We have used Teleos as our PMS for years and were impressed with how easy it was to integrate with Agria.
As it is so simple to use, there is very little training required, so we could get started straight away, setting up
cover for every eligible cat and dog booking in with us.”

Anrich Vet Practice

“We offer 5 Weeks Free Pet insurance because we feel it is a moral obligation to give the pets we
see the best start in life. It is so quick and easy to use, plus the practice benefits too… it’s a no brainer.”

Stanley House Vets

“Since activating through Agria we have noticed an increase in the number of pets with lifetime cover,
extending appropriate treatment options and delivering a significant uplift in practice income.”

Glenn Vet Clinic
Discover the Agria difference….

Dispensing Label Orders

We normally send out a reminder at this time of year to request that you order dispensing labels in plenty of time, due to extended lead times during the festive period. That is in a ‘normal’ year.

This year is obviously exceptional – on top of the extended Christmas delays, deliveries to our clients in Ireland are going to be further delayed with the UK’s exit from the EU trade agreement on January 1st. So, please check your label stocks and ensure that you keep enough in reserve for the inevitable delays.

On behalf of everyone at Teleos, may I take this opportunity to wish all of our clients a very safe and happy Christmas – and better 2021!

Kind regards

Jon

Teleos Support Service Levels

Firstly, may we pass on our best wishes and hope that you and your colleagues are in good health and staying safe through these unprecedented times.

During this very challenging period, we are conscious that we may not be providing the consistent level of service that you are used to, or can rightly expect, for which we offer our apologies.

As you may appreciate, all but a couple of Teleos staff have been working from home since March. We have not furloughed any staff, but it is clear from our statistics that response times have increased. This is not, in any way, down to staff working less hard, but simply down to a couple of factors. Firstly, support staff working in isolation do not have immediate access to colleagues to review support issues with. Secondly, we have been receiving significantly more calls than normal, as practice staff have been working from home. Each of these staff require VPN connections into their server -which not only requires initial configuration, but also ongoing support when connections fail or staff need their local printers setting up etc. To put this into context, we have set up well in excess of 300 VPN connections since the initial lockdown period. This is effectively an additional 300+ branch surgeries being supported.

We will always strive to deal with issues as quickly and efficiently as possible and, like you, hope for a return to normality as soon as possible. In the meantime, please be assured that we are doing our utmost to provide you with our normal high level of support that you have come to expect.

Finally, may I thank you for your continued support and understanding.

Kind regards

Jon Hewitt

Managing Director

AnimalCare / Identibase Microchip Registration Issues

The Support Team has received numerous calls over recent weeks regarding ‘Invalid Data Errors’ when trying to register AnimalCare and Identibase microchips through Teleos.

Please be aware that this is definitely a problem at their end and, whilst we have been in contact with their IT team, we cannot sort the issues at our end. Teleos is functioning correctly.

We don’t like leaving practices in limbo, but we have spent a great deal of time trying to resolve the issue and there is nothing further we can do. So if you use these microchips (first three digits being 985 and 986) please contact your microchip supplier in the first instance.

We will, of course, continue to do everything we can at our end to reach a speedy resolution.

Something for the weekend?

Cryptic Crosswords from Sean Evans of Teleos Systems

For some time, I have been compiling crossword puzzles and have now made some of them available to try on-line at Madryncrosswords.com. If you enjoy a challenge, give them a try. I would welcome any feedback. The ‘Beasts’ puzzle (madryncrosswords.com/beasts) has a vaguely veterinary theme! 

I would like to offer a crossword compiling service. If you would be interested in bespoke puzzles for use in a publication or newsletter, or maybe as an unusual gift for a crossword lover, please get in touch through the contact form on the website.

Many thanks and have a great weekend!

Sean

Important Reminder for ROI clients

As you are no doubt aware, the Irish Government has announced that the Standard rate of VAT is being reduced from 23% to 21% for a 6 month period from 1st September 2020 to 28th February 2021.

It is a very simple process to change the VAT rate:-

  1. Go to the ‘Setup’ channel
  2. Select the ‘Settings’ button
  3. Select ‘VAT Rates’ from the dropdown box
  4. Change the ‘G’ (Goods) rate from 23% to 21% and press ‘Update’.

The change will take place on all workstations with immediate effect.

This is not something that the support team can do for you, but if you have any queries they will, of course, be available to assist. Please put a note in your diaries!

Kind regards

Jon