New Teleos Diary Demonstration

We are delighted to announce that the new diary program is currently being beta tested and will soon be available for general distribution.

Some of the new features available include:-

  • Variable time slots for different types of appointment
  • Multiple animals can be added to the same appointment
  • Automatic lengthening of appointments for additional animals
  • Colour coding of appointment types
  • Drag and Drop appointment movement
  • Rota Management
  • Easier management and distribution of Diary Screens

A short video demonstration is available on the Teleos YouTube Channel

Xmas Support Line Hours

May we take this opportunity to wish all of our clients a very happy and well earned Christmas break.

Teleos support opening hours over the festive period are shown below.

Friday 24th December 08:30 to 17:00

Christmas Day Closed

Boxing Day Closed

Monday 27th December Closed

Tuesday 28th December Closed

Wednesday 29th December 08:30 to 18:00

Thursday 30th December 08:30 to 18:00

Friday 31st December 08:30 to 18:00

Saturday 1st January 2022 Closed

Sunday 2nd January Closed

Monday 3rd January 2022 Closed

Tuesday 4th January onward – back to normal hours.

Thank you for your continued support and all the best for a safe and healthy 2022.

Jon and everyone at Teleos.

Windows 11 upgrade

You may have seen in the media, Windows 11 is now available. Whilst we have had advance copies and it works fine with Teleos and Comodo, we would strongly advise that you hold off upgrading at this time.

Inevitably there are always bugs that will need sorting by Microsoft, but our biggest concern is with printer drivers. If you upgrade to Windows 11 and have a printer connected to the PC via a USB connection then there is no guarantee that the printer will continue to function. It is very common that printer manufacturers will not update drivers for older models of printers, so the only option is then to purchase a new model.

Huge Teleos Update

As you are no doubt aware, we are continuously working on improving the Teleos program to make your experience even better. It’s been a huge amount of work and a long time coming, but we are delighted to unveil the latest build of the program, which is a major rework of the client, animal and clinical record cards. 

As you will see, all the information you currently hold is still there, but we’ve also added some exciting new features. Here’s a few of them

• Custom fields can be added to client and animal records
• Multiple email addresses on client record card
• Animal photo can be added to record card
• New search tool provided in clinical notes and financial history
• Work entry scripts allow different colours, font sizes and style
• Items can be directly edited and refunded from the clinical line

One of our support team, Stu, has put together a video which introduces the new features. We’d love you to take a look, 

We’ll be rolling this out to clients over the coming months so please bear with us. If you have any queries, then please get in touch with the support team.

VoIP Phone Integration is on its way!

We have some very exciting news that we can now finally share with you!

For the past few months, we have been working on designing a VoIP (Voice over Internet Protocol) phone system that works within Teleos. Development is still ongoing, but if you are thinking about changing your phone system, then you might want to hang fire until you see what we can offer.

Here are some of the features that will be available:-

  • Client card pop up for incoming calls.
  • One click activation of an outgoing call from the client record.
  • Automatic logging of call activity within the client record.
  • Option to record calls.

We expect to be in a beta test phase in around 6 weeks time.

To register your interest so that we can keep you updated, please email

Get Payments via the new Teleos WebPayment Link

We are delighted to announce that we have added a fantastic new feature to Teleos, which allows you to send a request for payment via an SMS text link.

This feature is perfect for social distancing – so you send the payment request once you’ve treated your clients animal, they click on the link and pay. Their record is updated to show they’ve paid and they can collect their pet. Minimum fuss, minimum contact.

You can also embed payment links into Invoices, Fee Notes and Statements!

Andrew Draper of Oak House Veterinary Centre has been trialling the new feature and said:-

” We have been using the Text Payment Link integrated into our Teleos PMS for the last month and our staff have been really impressed with how it has taken the strain from reception – it is quicker and more efficient, allowing less client contact during our Covid lockdown. We have also had a positive feedback from the majority of clients who find it easy to use and similar to systems they are using at other retailers.”

Click here to see a short video of how it works and then contact for further information.

Sainsbury’s Bank Pet Insurance Claims

As you may be aware, Sainsbury’s Bank Pet Insurance changed underwriters from Allianz to Pinnacle Insurance PLC on 1st October 2019.

From 31st March you will no longer be able to submit claims via the Vet Envoy system for Sainsbury’s Pet Insurance.

Please follow guidance provided by Sainsbury’s for submitting claims after this date.

New Features Guide

The ‘New Features and Things You Might Have Missed‘ document has been updated. It highlights some of the new features available with the latest program build, plus some reminders on things that we find practices often miss.

In addition to the new client and animal record cards, we have also integrated the new ‘Clover’ payment terminal and remote payment links that you can send by SMS text. These payment links allow you to text a client after you have treated their animal and they can pay before collection. Perfect for Covid secure consultations. You can also embed a payment link into pdf invoices.

Please take a look through the document and get in touch if you need any further information or assistance.

Increase your Income with Agria

Unfortunately, 3 out of 4 pets are uninsured, which makes those difficult conversations about treatment
options even more frequent, especially in these uncertain times

Did you know that Teleos now makes it easy to set up free pet insurance through Agria Pet
Insurance? And it takes less than 10 seconds to set up!

You are in a unique position to reduce this statistic today by integrating your Teleos PMS with Agria
and activating cover for every eligible pet you see.

Integrating is quick, simple, and it’s completely FREE! 

So, get started today – click here and a member of our specialist team will be in touch.

AND when you sign up before March 31st we will send you a free electric pet blanket
for your practice 

 Click here and our specialist team will be in touch

1. The policy details automatically populate in the pet record, to save you time

2. You can view the policy details by going to the ‘Insurance’ tab and selecting ‘View Cover Note’

3. The policy details will include;
•    Policy information – which you can view anytime
•    Policy benefits
•    Terms and Conditions
•    Instructions for the client to continue their cover
•    View completed claims and claims history whenever you want

How brilliant is that? This new, quick, and easy solution can…

Click here and our specialist team will be in touch

Don’t just take our word for it

“We have used Teleos as our PMS for years and were impressed with how easy it was to integrate with Agria.
As it is so simple to use, there is very little training required, so we could get started straight away, setting up
cover for every eligible cat and dog booking in with us.”

Anrich Vet Practice

“We offer 5 Weeks Free Pet insurance because we feel it is a moral obligation to give the pets we
see the best start in life. It is so quick and easy to use, plus the practice benefits too… it’s a no brainer.”

Stanley House Vets

“Since activating through Agria we have noticed an increase in the number of pets with lifetime cover,
extending appropriate treatment options and delivering a significant uplift in practice income.”

Glenn Vet Clinic
Discover the Agria difference….