Teleos are pleased to announce we are now Microsoft partners and re-sellers of the full Office 365 business suite as well as other Office 365 products.
COST:
£13 per month per device
BILLING:
Although a monthly subscription Teleos Invoice quarterly for Office 365 Business
INSTALLATION:
The package includes: Word, Excel, PowerPoint, OneNote, Access, Publisher & Outlook
If you are interested please drop us a t-mail through Teleos and we can arrange to go through the needs of the practice.
Practices are still being infected with this virus! If you do not ensure that you are doing full incremental backups and you get infected, YOU COULD PERMANENTLY LOSE ALL OF YOUR CLIENT RECORDS. The support desk will always endeavour to recover your system to full functionality, but there is only so much that we can do. At best you will have significant system downtime and at worst you could lose all of your data. Please take this threat seriously and ensure that you are taking proper precautions!
You may recall in November 2015 we added a post about a virus called the “Cryptolocker”. Click HERE to see the handout we attached detailing types of backup and their pro’s and con’s.
This type of virus is known as ransomware and although it has been around for some time now it has been growing more sophisticated with each incarnation. The aim of the infection is to encrypt all your files, then make you pay an extortionate ransom to get them back.
Ask yourself these questions.
The Teleos support contract states
The Customer shall: Keep a minimum of three separate backups of the software on an approved backup medium (tape, removal hard drive, Memory Stick etc) which will be used on a rotational daily basis. At least one of these backups should be removed from the customer’s premises or locked in a fireproof safe to allow recovery of data after fire, flood or theft of equipment. Backups must be fully verified using manufacturer supplied software utilities. It is entirely the customer’s responsibility to check that daily backups have been performed.
All Teleos servers and workstations need a fully licensed and up to date Antivirus to give you the best chance at reducing infection, however you and your staff also need to be diligent. A virus like this will only gain access to your system in 2 ways, opening web links that contain the virus or opening email attachments containing the virus, these things don’t just appear by themselves.
If you are not sure what backup you have in place please get in touch with the support desk, in this case an email would be preferred and we can look as soon as possible. Please do this through a Teleos t-mail or a standard email support@teleosvet.co.uk
In case you didn’t catch us at the London Vet Show, we’re pleased to announce that we’ve upgraded our Integrated Card Payments solution… Many practices have been benefiting from fully integrated card payments for some time and our partners at UPG and First Data have now added new terminals, including a portable Wi-Fi option. In addition to existing benefits, Wi-Fi enables flexibility for practices to take payments away from the main reception.
As with the static countertop option, the Wi-Fi terminal:
• Ensures that taking payments is quicker
• Card payments automatically reconcile at the end of day, saving time
• Can be shared by multiple PC’s
Both the Wi-Fi and new countertop terminal support contactless payments (including ApplePay and AndroidPay). Whilst the contactless limit is currently £30, this is likely to increase in the future.
Want to know more? In the coming weeks, the experts at our Partners at First Data and UPG will be making contact with users to discuss the benefits of Integrated Payments and the new Wi-Fi terminals.
FAQ
The new Teleos website is up and live, we have a new section called “meet the team” so you can see pictures and a bit about all the staff here. It’s always good to put a face to the name.
As you may know, our programmers are updating key modules of Teleos, including billing. Changes to this part of the program have potentially far-reaching consequences for all Teleos users. Please read these notes which briefly outline some of the changes we are planning and let me know if you have any questions or other points to raise before we implement them. Please email sean-evans@teleosvet.co.uk with any queries.
In Teleos currently, the terms ‘bill’ and ‘invoice’ are interchangeable and all are allocated an invoice number. We plan to change this so that Teleos generates either a ‘Fee note’ or an invoice, with invoices being subject to tighter restrictions.
A fee note would typically be given to a small animal or retail client to show work that has just been added and balances bought forward and outstanding. The assumption would normally be that the work will be paid
for immediately. It would not have an invoice number and could be deleted if necessary. Duplicate fee notes could be issued for the same work if required. Fee notes would be generated by a print bill command in a work entry button during a consultation or through the (possibly renamed) Print bill button on the Reception channel.
An invoice would typically be produced for a large animal or equine account client or a retail client who has a balance outstanding when an invoice run is done. It would have a sequential invoice number and could
not be removed from the record. A credit would be required if there were a problem with the invoice. Once work has been included in an invoice, it would not be possible to re-invoice it. A copy of the original invoice could be produced instead. Invoices would by default, show a balance brought forward and outstanding, to reflect the way veterinary practices usually invoice their clients. The option to produce ‘pure’ invoices, showing only the invoiced work with balances included on a separate statement will continue to be available though. Invoices would be generated through the Invoice button on the Admin channel as part of an invoice run or individually. The print bill command would default to producing a fee note as described above but there would be an option to allow it to produce an invoice during a consultation if required.
We have some new features currently in their beta stage and we’d love to give you a demonstration, they’re listed below along with a short video. Because of the Teleos pricing structure, all updates are included free of charge for all clients.
CLICK HERE for video demonstration. Please use the arrows at the bottom to continue through each section.
Work entry
Labels
Payment Screen:
Improved layout for printouts:
Future developments in this area:
We have recently experienced two more Practices moving to fibre and/or changing broadband supplier without letting Support know the exact dates beforehand. If you are connecting branch surgeries live over broadband to your main server, this will result in a complete loss of service unless this is managed correctly. Do not let any third party phone or utility provider persuade you differently. Following is our standard position and procedure covering these processes.
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Moving to fibre or changing broadband suppliers ? (UPDATED – Feb 2016)
Posted on 13. Apr, 2015 by Teleos Systems in News
Moving to fibre
As the likes of BT Openreach and Eircom continue to roll out fibre broadband across the UK and Ireland, you may be contacted by your own Internet Service Provider (ISP) to encourage you to take the service. This is absolutely fine and we would encourage you to do so but please be aware of what the change means.
All fibre contracts last for a minimum of 12 months – unlike the Zen ADSL service in the UK which is just a one month contract. This is because the Wholesaler engineers need to visit your site to switch the local cabinet connections onto the fibre platform. They MAY also supply, fit and maintain a VDSL fibre modem as part of the contract. In the UK, BT Openreach have started supplying a combined VDSL modem and router (v5) which is incompatible with other routers as it has no ‘pass-through’ mode and is of no use for interconnecting Teleos sites.
If you currently have a Netgear DG834 wired or wireless router then this will also need to be changed and we recommend the Draytek 2860n ADSL/VDSL modem VPN router which supports ALL types of broadband including a mobile network dongle that can be set to act as a fallover backup if the land-line connection fails. These routers are available from Teleos for £265 + VAT pre-programmed. Should you wish to purchase your own unit, there is a £25 setup charge. THIS ROUTER IS NOW MANDATORY FOR ALL LIVE INTER-SITE CONNECTIONS RUNNING TELEOS.
Clients who have already upgraded to the Draytek 2830n ADSL VPN router MAY now need Draytek’s own Vigor 130 VDSL modem in order to move to fibre in the UK if Openreach do not install one of their own VDSL modems. We are advised that all UK Broadband Providers (such as Zen, BT Business Broadband or PlusNet – for example) are unable to specify whether Openreach’s VDSL modem will be supplied with any upgrade order or not ! Even Openreach engineers themselves will not know until they leave for the job on the day whether they will have a VDSL modem to fit or not.
The situation with providers in the Republic of Ireland is equally unclear – please email installations@teleosvet.co.uk to establish the current position.
Openreach’s sign-off position in the UK is solely to test for a fibre sync signal on the phone socket at the customer’s site – they are not required to test internet connectivity in any way and most will decline to even plug a customer’s router in ! The stupidity of this approach has been demonstrated on at least two occasions that we are aware of where the engineer connected the wrong pair of wires in the cabinet !! The sync signal was fine but it belonged to someone else’s connection so the credentials in the Practice router were never going to work. In this event, a ‘fault’ has to be raised which will likely delay implementation by at least a further 24 hours.
Please advise our Support Desk in plenty of time if you are intending to change to fibre – there is nothing we can do on the day to help – and, once the change to the cabling has been made by the Wholesaler, any other remedial work required will cost you extra !
Changing broadband suppliers
We have also experienced a number of Practices (who, in many cases, rely on broadband to connect their surgeries together) changing their broadband supplier without prior reference to our Support Desk.
Whilst Teleos do not specify a mandatory broadband supplier, if circumstances necessitate change, the new provider should always be of a reputable and reliable nature and not simply the cheapest available offering – all suppliers are not alike ! The quality of your broadband service not only affects your inter-site communications but also our Support Desk’s ability to support you. The most common cause of this situation arising is where third-party commodity broking companies offer attractive-looking combined deals on phones, broadband and energy.
It is usually a relatively straightforward process to re-program your router with a new broadband provider’s account but, in line with the terms of the Teleos Software Support Agreement (TSSA), under no circumstances should the existing router be replaced or re-programmed without our prior knowledge and agreement. This is not intended to be restrictive but it is to protect the integrity of your service and our ability to support you.
As reprogramming a router does not fall within the remit of the TSSA, we do reserve the right to make an additional charge for doing this and – without prior notice – we will always exercise this option.
Your co-operation is appreciated.
Teleos Systems Support (first posted : Mon 14th April 2014 @ 18:55)
As many of you are already aware, we have been working closely with the IDEXX Corporation to integrate their web-based VetConnect Plus service into Teleos.
This integration is now complete and it will allow you to view in-house and external lab details from the animal’s card all within the Teleos program. IDEXX will provide full operational training and, if you are interested in receiving this facility, please email to vetconnectplus@teleosvet.co.uk providing your full contact details.
Teleos Support (first post : Mon 13th Apr 2015 @ 17:20)
Have you joined SAVSNET: Small Animal Veterinary Surveillance Network? You can contribute directly through Teleos. Free benchmarking statistics for participating practices. Click here to find out more and join this important project run by the University of Liverpool.
