Teleos Systems

You may have seen in the media, Windows 11 is now available. Whilst we have had advance copies and it works fine with Teleos and Comodo, we would strongly advise that you hold off upgrading at this time.

Inevitably there are always bugs that will need sorting by Microsoft, but our biggest concern is with printer drivers. If you upgrade to Windows 11 and have a printer connected to the PC via a USB connection then there is no guarantee that the printer will continue to function. It is very common that printer manufacturers will not update drivers for older models of printers, so the only option is then to purchase a new model.

As you are no doubt aware, we are continuously working on improving the Teleos program to make your experience even better. It’s been a huge amount of work and a long time coming, but we are delighted to unveil the latest build of the program, which is a major rework of the client, animal and clinical record cards. 

As you will see, all the information you currently hold is still there, but we’ve also added some exciting new features. Here’s a few of them

• Custom fields can be added to client and animal records
• Multiple email addresses on client record card
• Animal photo can be added to record card
• New search tool provided in clinical notes and financial history
• Work entry scripts allow different colours, font sizes and style
• Items can be directly edited and refunded from the clinical line

One of our support team, Stu, has put together a video which introduces the new features. We’d love you to take a look, https://youtu.be/tQAs50WXRLY 

We’ll be rolling this out to clients over the coming months so please bear with us. If you have any queries, then please get in touch with the support team.

We have some very exciting news that we can now finally share with you!

For the past few months, we have been working on designing a VoIP (Voice over Internet Protocol) phone system that works within Teleos. Development is still ongoing, but if you are thinking about changing your phone system, then you might want to hang fire until you see what we can offer.

Here are some of the features that will be available:-

• Client card pop up for incoming calls.
• One click activation of an outgoing call from the client record.
• Automatic logging of call activity within the client record.
• Option to record calls.

We expect to be in a beta test phase in around 6 weeks time.

To register your interest so that we can keep you updated, please email voip@teleosvet.co.uk

We are delighted to announce that we have added a fantastic new feature to Teleos, which allows you to send a request for payment via an SMS text link.

This feature is perfect for social distancing – so you send the payment request once you’ve treated your clients animal, they click on the link and pay. Their record is updated to show they’ve paid and they can collect their pet. Minimum fuss, minimum contact.

You can also embed payment links into Invoices, Fee Notes and Statements!

Andrew Draper of Oak House Veterinary Centre has been trialling the new feature and said:-

” We have been using the Text Payment Link integrated into our Teleos PMS for the last month and our staff have been really impressed with how it has taken the strain from reception – it is quicker and more efficient, allowing less client contact during our Covid lockdown. We have also had a positive feedback from the majority of clients who find it easy to use and similar to systems they are using at other retailers.”

Click here to see a short video of how it works and then contact integratedpayments@teleosvet.co.uk for further information.

As you may be aware, Sainsbury’s Bank Pet Insurance changed underwriters from Allianz to Pinnacle Insurance PLC on 1st October 2019.

From 31st March you will no longer be able to submit claims via the Vet Envoy system for Sainsbury’s Pet Insurance.

Please follow guidance provided by Sainsbury’s for submitting claims after this date.

The ‘New Features and Things You Might Have Missed‘ document has been updated. It highlights some of the new features available with the latest program build, plus some reminders on things that we find practices often miss.

In addition to the new client and animal record cards, we have also integrated the new ‘Clover’ payment terminal and remote payment links that you can send by SMS text. These payment links allow you to text a client after you have treated their animal and they can pay before collection. Perfect for Covid secure consultations. You can also embed a payment link into pdf invoices.

Please take a look through the document and get in touch if you need any further information or assistance.

Unfortunately, 3 out of 4 pets are uninsured, which makes those difficult conversations about treatment options even more frequent, especially in these uncertain times Did you know that Teleos now makes it easy to set up free pet insurance through Agria Pet Insurance? And it takes less than 10 seconds to set up! You are in a unique position to reduce this statistic today by integrating your Teleos PMS with Agria and activating cover for every eligible pet you see. Integrating is quick, simple, and it’s completely FREE!  So, get started today – click here and a member of our specialist team will be in touch. AND when you sign up before March 31st we will send you a free electric pet blanket for your practice   Click here and our specialist team will be in touch 1. The policy details automatically populate in the pet record, to save you time 2. You can view the policy details by going to the ‘Insurance’ tab and selecting ‘View Cover Note’ 3. The policy details will include; •    Policy information – which you can view anytime •    Policy benefits •    Terms and Conditions •    Instructions for the client to continue their cover •    View completed claims and claims history whenever you want How brilliant is that? This new, quick, and easy solution can… Click here and our specialist team will be in touch Don’t just take our word for it … “We have used Teleos as our PMS for years and were impressed with how easy it was to integrate with Agria. As it is so simple to use, there is very little training required, so we could get started straight away, setting up cover for every eligible cat and dog booking in with us.” Anrich Vet Practice “We offer 5 Weeks Free Pet insurance because we feel it is a moral obligation to give the pets we see the best start in life. It is so quick and easy to use, plus the practice benefits too… it’s a no brainer.” Stanley House Vets “Since activating through Agria we have noticed an increase in the number of pets with lifetime cover, extending appropriate treatment options and delivering a significant uplift in practice income.” Glenn Vet Clinic

Discover the Agria difference….

Firstly, may we pass on our best wishes and hope that you and your colleagues are in good health and staying safe through these unprecedented times.

During this very challenging period, we are conscious that we may not be providing the consistent level of service that you are used to, or can rightly expect, for which we offer our apologies.

As you may appreciate, all but a couple of Teleos staff have been working from home since March. We have not furloughed any staff, but it is clear from our statistics that response times have increased. This is not, in any way, down to staff working less hard, but simply down to a couple of factors. Firstly, support staff working in isolation do not have immediate access to colleagues to review support issues with. Secondly, we have been receiving significantly more calls than normal, as practice staff have been working from home. Each of these staff require VPN connections into their server -which not only requires initial configuration, but also ongoing support when connections fail or staff need their local printers setting up etc. To put this into context, we have set up well in excess of 300 VPN connections since the initial lockdown period. This is effectively an additional 300+ branch surgeries being supported.

We will always strive to deal with issues as quickly and efficiently as possible and, like you, hope for a return to normality as soon as possible. In the meantime, please be assured that we are doing our utmost to provide you with our normal high level of support that you have come to expect.

Finally, may I thank you for your continued support and understanding.

Kind regards

Jon Hewitt

Managing Director

The Support Team has received numerous calls over recent weeks regarding ‘Invalid Data Errors’ when trying to register AnimalCare and Identibase microchips through Teleos.

Please be aware that this is definitely a problem at their end and, whilst we have been in contact with their IT team, we cannot sort the issues at our end. Teleos is functioning correctly.

We don’t like leaving practices in limbo, but we have spent a great deal of time trying to resolve the issue and there is nothing further we can do. So if you use these microchips (first three digits being 985 and 986) please contact your microchip supplier in the first instance.

We will, of course, continue to do everything we can at our end to reach a speedy resolution.

As you are no doubt aware, the Irish Government has announced that the Standard rate of VAT is being reduced from 23% to 21% for a 6 month period from 1st September 2020 to 28th February 2021.

It is a very simple process to change the VAT rate:-

1. Go to the ‘Setup’ channel
2. Select the ‘Settings’ button
3. Select ‘VAT Rates’ from the dropdown box
4. Change the ‘G’ (Goods) rate from 23% to 21% and press ‘Update’.

The change will take place on all workstations with immediate effect.

This is not something that the support team can do for you, but if you have any queries they will, of course, be available to assist. Please put a note in your diaries!

Kind regards

Jon