Following the announcement of the UK government Teleos support are now prioritising home connections over all other support queries. We hope you understand our reasoning behind this. Our aim is to keep your business running as well as we can. Please appreciate we are currently being overwhelmed with requests and will get through all of them as fast as we can.
As stated in the previous post whilst this would usually be chargeable, given the current situation we will not be charging for this access. We are however keeping a log of new connections and will be removing them once things have gone back to normal.
For remote access to work there are a few things we’ll need when you get in touch with support. You can email these over to support@teleosvet.co.uk or login to our support portal if you have an account. http://teleos.freshdesk.com/support/login
1) Full name of the user
2) Position within the practice
3) Does the end user have a Windows computer running Windows 7/8/10 or a Mac:
4) Does the end user have a broadband connection of sufficient speed, you can test this by going to www.speedtest.net and noting down the results.
5) Which ISP are you using? (EG: BT / Vodafone / EE / Plusnet / Eircom etc)
6) Contact Telephone Number for the end user (Mobile preferred)
7) Has the request been authorised by a senior member of practice management staff (EG: Practice Manager) (Yes/No). If yes, Name of the person who authorised the request/position within practice.