At the start of this week all Teleos staff were moved to home working in order to help combat the COVID-19 virus. This will be in place for as long as required. We have all the same utilities and tools available from our home offices, but it may take a little longer to get around these than usual so please bear with us.
Remote Access
As you will appreciate, we’ve had a huge jump in queries regarding Teleos remote access. We are trying our best to get around all these requests. Whilst this would usually be chargeable, given the current situation we will not be charging for this access. We are however keeping a log of new connections and will be removing them once things have gone back to normal.
For remote access to work there are a few things we’ll need when you get in touch with support. You can email these over to support@teleosvet.co.uk or login to our support portal if you have an account. http://teleos.freshdesk.com/support/login
1) Full name of the user
2) Position within the practice
3) Does the end user have a Windows computer running Windows 7/8/10 or a Mac:
4) Does the end user have a broadband connection of sufficient speed, you can test this by going to www.speedtest.net and noting down the results.
5) Which ISP are you using? (EG: BT / Vodafone / EE / Plusnet / Eircom etc)
6) Contact Telephone Number for the end user (Mobile preferred)
7) Has the request been authorised by a senior member of practice management staff (EG: Practice Manager) (Yes/No). If yes, Name of the person who authorised the request/position within practice.