Teleos Systems

PetPlan (Ireland) insurance eClaims go to live trial.

Posted on 11. Aug, 2010 by Teleos Systems in News

Clients in the Republic of Ireland may be interested to hear that Allianz.ie and Vet Envoy have just commenced live trials of the same insurance eClaims system that has been running in the UK for some time now. This live trial is being conducted by a single Teleos Practice at present but we hope and anticipate that it will be available to all Republic Practices running Teleos in the not too distant future.

Full details will be announced at that time. Watch this space !

Teleos Systems Support

Build 717 & VSSCO ordering

Posted on 11. Aug, 2010 by Teleos Systems in News

From later today, Build 717 will be available for download from this website.

This addresses a number of minor issues that appeared as a result of major update Build 716 being released.

In addition, for clients based in Northern Ireland who are ordering items from VSSCO, this Build will correct the on-line ordering problem that arose yesterday as a result of the VSSCO website servers being unexpectedly changed ! On-line VSSCO ordering has been fully-operational for some months now and any Northern Ireland clients not currently using it are asked to contact Support for further details should they wish to make use of this facility.

Teleos Systems Support

Get more out of your Teleos system with the M3 Guide!

Posted on 29. Jun, 2010 by Teleos Systems in News

It is probably fair to say that most practices do not use the Teleos system to anything like its full potential. A new guide has been produced which suggests simple ways in which you can use the system, and the data stored therein, to increase your profitability. Titled ‘The M3 guide to getting more from your Teleos system’, the document looks at Maximising opportunity, Minimising cost and Monitoring performance. Download it now by clicking  M3 Guide

Teleos E-Claims proven to save time and money!

Posted on 14. Jun, 2010 by Teleos Systems in News

Nearly half of all Teleos users are now using the new Electronic Insurance Claim (e-Claim) facility. The feedback is consistent. Users are reporting that they are saving at least 50% of their admin time over paper claims and having them settled in under 2 days on average. The record currently stands at three minutes!  One Teleos user calculated that the saving in time alone represented a £3-4k saving to the practice per annum.

The Teleos development team has devoted considerable time and effort in implementing the SPVS sponsored Vet-XML protocol. Other functions available include external lab interfaces, data analysis services, dietary plans and coming soon, ID chip registration.

Teleos do not charge clients for providing the software, configuring it or for training your staff.  It’s a bit of a no brainer, so if you are not already using it please get signed up at www.vetenvoy.com

IDEXX Interlink [tm] in-house lab automated workflow module fully released

Posted on 14. Apr, 2010 by Teleos Systems in News

For the last six months, in conjunction with IDEXX Laboratories, we have been developing and beta testing a means of automating workflow between the Teleos PIMS and the IDEXX Vet Lab Station (IVLS). This module was fully released at BSAVA Congress 2010 with clients being able to see requests and results being exchanged wirelessly between a workstation on the Teleos stand and an IVLS system on the IDEXX stand in the opposite corner of the exhibition hall !

Whilst a basic serial link to return results to Teleos has been available for some time, this new network-based connection is fully automatic and does not require a localised pc workstation to operate it. The tests required to be run are initiated from the animal card within Teleos and are transmitted over the network to the IVLS where they await the instruction to actually run the test on the IVLS itself. Once the requested tests are complete, the results are automatically returned to the animal’s history within Teleos.

This module will only work with the full IVLS system (featuring touch-screen control via a Dell pc controller) and not the stand-alone 8008 analyser. The transmission of results from the 8008 will continue to be supported via the existing serial link but without the fully automated workflow facility.

If you are interested in acquiring this upgrade, please email InterLink-installed-UK@idexx.com to check that you have all the necessary IDEXX hardware in place and a valid EMA (Extended Maintenance Agreement) in place with IDEXX.

If you do not have a live network point adjacent to your IDEXX kit, the Teleos workshop can handle that provision via a wireless ‘bridge’. This will incur a charge for the necessary hardware required to make that network provision. Please email workshop@teleosvet.co.uk for further details.

This software module is available at no additional cost to all Teleos users as part of their monthly Support fee.

The official IDEXX release flyer can be found here – front , back .

Zen Internet is the only ISP to be awarded Which? Best Buy in its latest Broadband survey

Posted on 17. Mar, 2010 by Teleos Systems in Blog

This March, our preferred broadband supplier -  Zen Internet – topped the Which? satisfaction tables for the 6th year running, by being awarded their 9th Which? Best Buy for Broadband.

Which? has also revealed that despite reviewing over 130 broadband packages Zen are currently the only ISP to be awarded their Best Buy broadband provider status. Which? said “With an overall Which? customer score of 89%, Zen truly deserves its Best Buy broadband provider status.”