Teleos Systems

We would like to wish all of our clients a very merry Christmas and Happy New Year!

We have a very exciting program update that will be rolled out to you in early 2020. Lots of new features that will enhance your experience of the program. Watch out for a video in the New Year which will detail the update.

May we take this opportunity to remind you of our Christmas opening hours:-

Christmas Eve – 08:30 to 17:00

Christmas Day – CLOSED

Boxing Day – CLOSED

Friday 27th – 08:30 to 18:00

Saturday 28th – 08:30 to 11:00

Sunday 29th – CLOSED

Monday 30th – 08:30 to 18:00

New Years Eve – 08:30 to 18:00

New Years Day – CLOSED

Thursday 2nd – 08:30 to 18:00

Thank you for your continued support and we look forward to working with you through 2020.

Best wishes

Jon Hewitt and the Teleos Team

On 14^th January 2020 both Windows 7 and Windows Terminal Server 2008R2 go end of life. Mainstream support for Windows 7 ended on 13^th January 2015 but was extended to 14^th January 2020.

What does this mean for Windows 7 & Terminal Server 2008R2?

End of life is the term that Microsoft uses to identify the period when the company will no longer support an operating system or application. In this case, it means that, as of 14^th Jan 2020, Microsoft will move on from Windows 7 & Terminal Server 2008R2, and no longer patch security holes in the operating system.

What happens when support ends?

If you continue to use Windows 7 & Terminal Server 2008R2 after support has ended, your PC/server will still work, but will become more vulnerable to security risks and viruses. You will no longer receive software updates, including security updates, from Microsoft. Over time other software like antivirus programmes, web browsers etc will remove support and no longer work.

Will Teleos still work?

Teleos will still function, but over time this will become increasingly difficult to maintain due to no support from Microsoft. Eventually we will move away from older operating systems and stop support for them.

When should you upgrade?

If you can upgrade early, we’d strongly suggest doing this sooner rather than later. There are multiple options on offer for replacements. These being fully fledged PC’s or cheaper “dumb” terminals if no local work is required by that computer or cloud servers.

Replacement options?

There are multiple replacement options available, these are listed below.

Server – This can be replaced by either a traditional local server, or a cloud option. Both offerings will use new operating systems that Microsoft support for the next 7 years.

Local Workstation – This can be replaced by either a local PC or a dumb terminal. PC’s are more expensive than dumb terminals but will allow you to work locally when not on your Teleos server. Dumb terminals are cheaper and do not have an operating system so are supported as long as the manufacturers update them. Please be aware because they are a “dumb” terminal, they will only connect to your Teleos server and will have no access to any programmes outside of the main server.

If you’d like more details please email technicalsales@teleosvet.co.uk or call support 0121 286 9990

Teleos will be at London Vet Show on stand G77, ready to show you some exciting new updates to the Teleos programme, we’d love you to come over so we can give you a demonstration.

On the stand this year we have Jon Hewitt, Craig Coughtrey, Matt Elton and Nick Masters.

The sales office will be closed from 28th November to 5th December, if you require any labels please order them before this date.

If you wish to order labels please either call or email our sales office:  01480 393604 / sales@teleosvet.co.uk

If you’re having problems sending emails from Teleos there is a fix. This fix will have to be run on your main server, please download the fix by clicking HERE. Once the file is downloaded please run on your main server. It’ll update your email settings and tell you once complete.

 

Any problems please get in touch with Teleos Support.

 

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Some clients are experiencing an issue when sending emails from Teleos, if you are affected this means receipts, invoices and histories will not be sent. We are currently in the process of fixing this issue and hope to have it resolved as soon as possible.

Please keep an eye on the news feed for any updates.

Well, we all got round the gruelling 10K course, comprising lots of mud, rivers, climbs and crawls and have hit our £1k target for StreetVet.  It was tremendous fun as you can see!

Many thanks to all of our clients who have already donated to this great charity. If you’d like to make a small contribution then we are keeping the site live for a few more days. Please click here to go to the Just Giving page.

Thank you!

This Saturday, eight members of Teleos staff are competing in the Wolf Run – a hardcore 10k run across raw natural terrain including open ground, woodland, lakes and lots of mud! There’s also some surprise obstacles along the way!

We are raising money for StreetVet which delivers free care to the homeless and their dogs across the UK. So, if you can spare a few pennies for this wonderful charity please donate here.

Many thanks for your support.

 

The Teleos support line will be closed on Monday 26th August for the bank holiday. The lines are monitored for emergencies during this time.

Teleos has always been wary of practices relying on cloud servers. There are huge benefits when running a cloud system, but our concern has always been that your entire practice records are, with conventional cloud servers, sitting somewhere in cyberspace. So, what happens if there is a major problem? How would you get your data? Would you be able to run your business without your client and animal records?

If you have a small database, it may be feasible to download a backup of your database from a conventional cloud server. But as your database gets bigger and you add more x-ray images and supporting files, this becomes untenable.

Over the past twelve months Teleos has been rolling out its synchronising cloud server. So now you can have all the benefits of a cloud server, with the added security of having a live copy of all your database in your own physical building.

If you are looking to upgrade your server, please give Jon Hewitt a call on 07970 921887

On Tuesday night Microsoft released an update for Windows servers, this has unfortunately stopped some of you being able to connect with more than one computer at a time. We’re aware of the issue but as you can imagine we’re being flooded with calls.

If your server has this problem please either send us an email: support@teleosvet.co.uk, with the name of the practice and what’s happening. Or you can login to our support portal and drop us a message there.

Many Thanks, Teleos Support

https://www.bleepingcomputer.com/news/microsoft/microsofts-april-2019-updates-are-causing-windows-to-freeze/