The ‘New Features and Things You Might Have Missed‘ document has been updated. It highlights some of the new features available with the latest program build, plus some reminders on things that we find practices often miss. In addition to the new client and animal record cards, we have also integrated the new ‘Clover’ payment
Unfortunately, 3 out of 4 pets are uninsured, which makes those difficult conversations about treatment options even more frequent, especially in these uncertain times Did you know that Teleos now makes it easy to set up free pet insurance through Agria Pet Insurance? And it takes less than 10 seconds to set up! You are
Firstly, may we pass on our best wishes and hope that you and your colleagues are in good health and staying safe through these unprecedented times. During this very challenging period, we are conscious that we may not be providing the consistent level of service that you are used to, or can rightly expect, for
The Support Team has received numerous calls over recent weeks regarding ‘Invalid Data Errors’ when trying to register AnimalCare and Identibase microchips through Teleos. Please be aware that this is definitely a problem at their end and, whilst we have been in contact with their IT team, we cannot sort the issues at our end.
As you are no doubt aware, the Irish Government has announced that the Standard rate of VAT is being reduced from 23% to 21% for a 6 month period from 1st September 2020 to 28th February 2021. It is a very simple process to change the VAT rate:- Go to the ‘Setup’ channel Select the
We’ve teamed up with Pure Pet Food to make your life easy when it comes to recommending the right nutritious diet to your patients. Pure is offering the first five practices that sign up £500 worth of free advertising to promote your practice alongside Pure. Not only that Pure offer better margins than any other
In recent weeks there has been a considerable increase in phishing emails. These are directing to such websites as TV licensing, charity donations for COVID-19 and more recently remote connection software like LogMeIn. There are some extremely damaging viruses out there called cryptolockers. If infected, you will almost certainly have all of your data encrypted
Firstly, may I, on behalf of all Teleos staff, offer you our very best wishes in these unprecedented times. The Teleos software support and SysOps teams are continuing to work from home and provide a good level of service. Many of you will already be using First Data payment services either through the integrated card
Teleos support are continuing to prioritise the setup of remote access. There have been so many requests that some of you may still be waiting. We appreciate your continued patience and will deal with all outstanding requests as soon as possible. Shortly many practices will want to do their monthly invoice runs. Please bear in mind that
We have been advised by Allianz, who now own the VetEnvoy hub, that due to a contractual dispute they have removed Pet Protect from their system. As a result, you will no longer be able to process Pet Protect claims through the VetXML/VetEnvoy service.
