Firstly, may we pass on our best wishes and hope that you and your colleagues are in good health and staying safe through these unprecedented times. During this very challenging period, we are conscious that we may not be providing the consistent level of service that you are used to, or can rightly expect, for
The Support Team has received numerous calls over recent weeks regarding ‘Invalid Data Errors’ when trying to register AnimalCare and Identibase microchips through Teleos. Please be aware that this is definitely a problem at their end and, whilst we have been in contact with their IT team, we cannot sort the issues at our end.
As you are no doubt aware, the Irish Government has announced that the Standard rate of VAT is being reduced from 23% to 21% for a 6 month period from 1st September 2020 to 28th February 2021. It is a very simple process to change the VAT rate:- Go to the ‘Setup’ channel Select the
We’ve teamed up with Pure Pet Food to make your life easy when it comes to recommending the right nutritious diet to your patients. Pure is offering the first five practices that sign up £500 worth of free advertising to promote your practice alongside Pure. Not only that Pure offer better margins than any other
In recent weeks there has been a considerable increase in phishing emails. These are directing to such websites as TV licensing, charity donations for COVID-19 and more recently remote connection software like LogMeIn. There are some extremely damaging viruses out there called cryptolockers. If infected, you will almost certainly have all of your data encrypted
Firstly, may I, on behalf of all Teleos staff, offer you our very best wishes in these unprecedented times. The Teleos software support and SysOps teams are continuing to work from home and provide a good level of service. Many of you will already be using First Data payment services either through the integrated card
Teleos support are continuing to prioritise the setup of remote access. There have been so many requests that some of you may still be waiting. We appreciate your continued patience and will deal with all outstanding requests as soon as possible. Shortly many practices will want to do their monthly invoice runs. Please bear in mind that
We have been advised by Allianz, who now own the VetEnvoy hub, that due to a contractual dispute they have removed Pet Protect from their system. As a result, you will no longer be able to process Pet Protect claims through the VetXML/VetEnvoy service.
During this unprecedented time new technologies have suddenly become vital for the running of your business. The most commonly asked of our support desk is remote access to Teleos followed by “what software would we suggest for remote consults”. Whilst telemedicine has been discussed by RCVS since 2018, only now are we getting questions regarding
Following the announcement of the UK government Teleos support are now prioritising home connections over all other support queries. We hope you understand our reasoning behind this. Our aim is to keep your business running as well as we can. Please appreciate we are currently being overwhelmed with requests and will get through all of
