COVID-19 & Remote Access

| Leave a comment

At the start of this week all Teleos staff were moved to home working in order to help combat the COVID-19 virus. This will be in place for as long as required. We have all the same utilities and tools available from our home offices, but it may take a little longer to get around these than usual so please bear with us.

Remote Access
As you will appreciate, we’ve had a huge jump in queries regarding Teleos remote access. We are trying our best to get around all these requests. Whilst this would usually be chargeable, given the current situation we will not be charging for this access. We are however keeping a log of new connections and will be removing them once things have gone back to normal.

For remote access to work there are a few things we’ll need when you get in touch with support. You can email these over to support@teleosvet.co.uk or login to our support portal if you have an account. http://teleos.freshdesk.com/support/login

1) Full name of the user

2) Position within the practice

3) Does the end user have a Windows computer running Windows 7/8/10 or a Mac:

4) Does the end user have a broadband connection of sufficient speed, you can test this by going to www.speedtest.net and noting down the results.

5) Which ISP are you using? (EG: BT / Vodafone / EE / Plusnet / Eircom etc)

6) Contact Telephone Number for the end user (Mobile preferred)

7) Has the request been authorised by a senior member of practice management staff (EG: Practice Manager) (Yes/No). If yes, Name of the person who authorised the request/position within practice.

System Manager Course Schedule 2020

| Leave a comment

The dates for the quarterly system manager courses are as follows:-

Tuesday 10th / Wednesday 11th March

Tuesday 9th / Thursday 10th June

Tuesday 8th / Wednesday 9th September

Tuesday 8th / Wednesday 9th December

It is recommended that all new Teleos users attend the course after a few months of being live. It is also extremely useful for long-standing users, to ensure that you continue to get the most out of your system. Topics covered at the course include:-

  • Terminal Server Administration
  • System & Cyber Security
  • Customising Documents
  • Setup & Customisation Options
  • Imaging & Lab Equipment
  • New Modules & Things You Might Have Missed
  • KPI Dashboard & Reporting Tools
  • GDPR and compliance
  • Stock Control and Ordering
  • Financial Control & Reporting
  • Pet Health Plans

For a booking form, please contact louisa-hewitt@teleosvet.co.uk

We look forward to seeing you!

Merry Christmas!

| Leave a comment

We would like to wish all of our clients a very merry Christmas and Happy New Year!

We have a very exciting program update that will be rolled out to you in early 2020. Lots of new features that will enhance your experience of the program. Watch out for a video in the New Year which will detail the update.

May we take this opportunity to remind you of our Christmas opening hours:-

Christmas Eve – 08:30 to 17:00

Christmas Day – CLOSED

Boxing Day – CLOSED

Friday 27th – 08:30 to 18:00

Saturday 28th – 08:30 to 11:00

Sunday 29th – CLOSED

Monday 30th – 08:30 to 18:00

New Years Eve – 08:30 to 18:00

New Years Day – CLOSED

Thursday 2nd – 08:30 to 18:00

Thank you for your continued support and we look forward to working with you through 2020.

Best wishes

Jon Hewitt and the Teleos Team

Windows 7 and Terminal Server 2008R2 – End of Life

| Leave a comment

On 14th January 2020 both Windows 7 and Windows Terminal Server 2008R2 go end of life. Mainstream support for Windows 7 ended on 13th January 2015 but was extended to 14th January 2020.

What does this mean for Windows 7 & Terminal Server 2008R2?

End of life is the term that Microsoft uses to identify the period when the company will no longer support an operating system or application. In this case, it means that, as of 14th Jan 2020, Microsoft will move on from Windows 7 & Terminal Server 2008R2, and no longer patch security holes in the operating system.

What happens when support ends?

If you continue to use Windows 7 & Terminal Server 2008R2 after support has ended, your PC/server will still work, but will become more vulnerable to security risks and viruses. You will no longer receive software updates, including security updates, from Microsoft. Over time other software like antivirus programmes, web browsers etc will remove support and no longer work.

Will Teleos still work?

Teleos will still function, but over time this will become increasingly difficult to maintain due to no support from Microsoft. Eventually we will move away from older operating systems and stop support for them.

When should you upgrade?

If you can upgrade early, we’d strongly suggest doing this sooner rather than later. There are multiple options on offer for replacements. These being fully fledged PC’s or cheaper “dumb” terminals if no local work is required by that computer or cloud servers.

Replacement options?

There are multiple replacement options available, these are listed below.

Server – This can be replaced by either a traditional local server, or a cloud option. Both offerings will use new operating systems that Microsoft support for the next 7 years.

Local Workstation – This can be replaced by either a local PC or a dumb terminal. PC’s are more expensive than dumb terminals but will allow you to work locally when not on your Teleos server. Dumb terminals are cheaper and do not have an operating system so are supported as long as the manufacturers update them. Please be aware because they are a “dumb” terminal, they will only connect to your Teleos server and will have no access to any programmes outside of the main server.

If you’d like more details please email technicalsales@teleosvet.co.uk or call support 0121 286 9990

Ordering Labels

| Leave a comment

The sales office will be closed from 28th November to 5th December, if you require any labels please order them before this date.

If you wish to order labels please either call or email our sales office:  01480 393604 / sales@teleosvet.co.uk

**UPDATE** Problems sending emails from Teleos

| Leave a comment

If you’re having problems sending emails from Teleos there is a fix. This fix will have to be run on your main server, please download the fix by clicking HERE. Once the file is downloaded please run on your main server. It’ll update your email settings and tell you once complete.

 

Any problems please get in touch with Teleos Support.

 

————————————————————–

Some clients are experiencing an issue when sending emails from Teleos, if you are affected this means receipts, invoices and histories will not be sent. We are currently in the process of fixing this issue and hope to have it resolved as soon as possible.

Please keep an eye on the news feed for any updates.

Team Teleos complete Wolf Run

| Leave a comment

Well, we all got round the gruelling 10K course, comprising lots of mud, rivers, climbs and crawls and have hit our £1k target for StreetVet.  It was tremendous fun as you can see!

Many thanks to all of our clients who have already donated to this great charity. If you’d like to make a small contribution then we are keeping the site live for a few more days. Please click here to go to the Just Giving page.

Thank you!

Team Teleos doing Wolf Run for StreetVet Charity

| Leave a comment

This Saturday, eight members of Teleos staff are competing in the Wolf Run – a hardcore 10k run across raw natural terrain including open ground, woodland, lakes and lots of mud! There’s also some surprise obstacles along the way!

We are raising money for StreetVet which delivers free care to the homeless and their dogs across the UK. So, if you can spare a few pennies for this wonderful charity please donate here.

Many thanks for your support.