Teleos Systems

Unfortunately, 3 out of 4 pets are uninsured, which makes those difficult conversations about treatment options even more frequent, especially in these uncertain times Did you know that Teleos now makes it easy to set up free pet insurance through Agria Pet Insurance? And it takes less than 10 seconds to set up! You are in a unique position to reduce this statistic today by integrating your Teleos PMS with Agria and activating cover for every eligible pet you see. Integrating is quick, simple, and it’s completely FREE!  So, get started today – click here and a member of our specialist team will be in touch. AND when you sign up before March 31st we will send you a free electric pet blanket for your practice   Click here and our specialist team will be in touch 1. The policy details automatically populate in the pet record, to save you time 2. You can view the policy details by going to the ‘Insurance’ tab and selecting ‘View Cover Note’ 3. The policy details will include; •    Policy information – which you can view anytime •    Policy benefits •    Terms and Conditions •    Instructions for the client to continue their cover •    View completed claims and claims history whenever you want How brilliant is that? This new, quick, and easy solution can… Click here and our specialist team will be in touch Don’t just take our word for it … “We have used Teleos as our PMS for years and were impressed with how easy it was to integrate with Agria. As it is so simple to use, there is very little training required, so we could get started straight away, setting up cover for every eligible cat and dog booking in with us.” Anrich Vet Practice “We offer 5 Weeks Free Pet insurance because we feel it is a moral obligation to give the pets we see the best start in life. It is so quick and easy to use, plus the practice benefits too… it’s a no brainer.” Stanley House Vets “Since activating through Agria we have noticed an increase in the number of pets with lifetime cover, extending appropriate treatment options and delivering a significant uplift in practice income.” Glenn Vet Clinic

Discover the Agria difference….

Firstly, may we pass on our best wishes and hope that you and your colleagues are in good health and staying safe through these unprecedented times.

During this very challenging period, we are conscious that we may not be providing the consistent level of service that you are used to, or can rightly expect, for which we offer our apologies.

As you may appreciate, all but a couple of Teleos staff have been working from home since March. We have not furloughed any staff, but it is clear from our statistics that response times have increased. This is not, in any way, down to staff working less hard, but simply down to a couple of factors. Firstly, support staff working in isolation do not have immediate access to colleagues to review support issues with. Secondly, we have been receiving significantly more calls than normal, as practice staff have been working from home. Each of these staff require VPN connections into their server -which not only requires initial configuration, but also ongoing support when connections fail or staff need their local printers setting up etc. To put this into context, we have set up well in excess of 300 VPN connections since the initial lockdown period. This is effectively an additional 300+ branch surgeries being supported.

We will always strive to deal with issues as quickly and efficiently as possible and, like you, hope for a return to normality as soon as possible. In the meantime, please be assured that we are doing our utmost to provide you with our normal high level of support that you have come to expect.

Finally, may I thank you for your continued support and understanding.

Kind regards

Jon Hewitt

Managing Director

The Support Team has received numerous calls over recent weeks regarding ‘Invalid Data Errors’ when trying to register AnimalCare and Identibase microchips through Teleos.

Please be aware that this is definitely a problem at their end and, whilst we have been in contact with their IT team, we cannot sort the issues at our end. Teleos is functioning correctly.

We don’t like leaving practices in limbo, but we have spent a great deal of time trying to resolve the issue and there is nothing further we can do. So if you use these microchips (first three digits being 985 and 986) please contact your microchip supplier in the first instance.

We will, of course, continue to do everything we can at our end to reach a speedy resolution.

As you are no doubt aware, the Irish Government has announced that the Standard rate of VAT is being reduced from 23% to 21% for a 6 month period from 1st September 2020 to 28th February 2021.

It is a very simple process to change the VAT rate:-

1. Go to the ‘Setup’ channel
2. Select the ‘Settings’ button
3. Select ‘VAT Rates’ from the dropdown box
4. Change the ‘G’ (Goods) rate from 23% to 21% and press ‘Update’.

The change will take place on all workstations with immediate effect.

This is not something that the support team can do for you, but if you have any queries they will, of course, be available to assist. Please put a note in your diaries!

Kind regards

Jon

We’ve teamed up with Pure Pet Food to make your life easy when it comes to recommending the right nutritious diet to your patients.

Pure is offering the first five practices that sign up £500 worth of free advertising to promote your practice alongside Pure. Not only that Pure offer better margins than any other food provider.

All practice team members will receive a FREE BOX of Pure each and an ongoing discount on their dog’s feeding plan.

HOW PURE CAN HELP

• Simple referrals – Pure is integrated with your Teleos system. When referring a diet, simply click the “Pure Pet Food” button in the post-consultation notes, fill out the short form, and a personalised recommendation is emailed to your patient.
• Ongoing benefits – Pure rewards you for every time a patient makes a purchase and offers better margins than any other food provider. 
• No need to hold stock – With Pure, there’s no need to commit to minimum order quantities or hold stock. Refer directly from your PMS system.

A BIT ABOUT PURE

Pure makes a range of natural, air-dried dog foods, backed by vets and formulated by nutritionists.

Their recipes are personalised to a dog’s specific life stage, ailments, allergies and intolerances.

Owners simply fill out their dog’s details, and Pure recommends the perfect personalised plan.

GET IN TOUCH AND TRY IT YOURSELF

Email partnerships@purepetfood.co.uk, to get all the info you need to start making personalised referrals to your patients.

www.purepetfood.com

In recent weeks there has been a considerable increase in phishing emails. These are directing to such websites as TV licensing, charity donations for COVID-19 and more recently remote connection software like LogMeIn.

There are some extremely damaging viruses out there called cryptolockers. If infected, you will almost certainly have all of your data encrypted and unrecoverable.

We cannot stress how important up to date antivirus is both in the practice and at home. When home computers are connected, they are joined to the practice network so will pose a risk if not covered.

We are asking all clients to check your antivirus is up to date and has not expired.

To check this:

1. Disconnect from your Teleos connection by clicking the X on the bar in the top centre of the screen.
2. Once disconnected look in the bottom right hand corner by the time. You should have either AVG or Avast antivirus, you can tell this by hovering your mouse over them. You will be able to tell quite quickly if these are working just by looking at the icon. If there is a big red cross on them chances are it has expired.

Our Antivirus has now changed. Instead of a one-off fee we now charge £2/€2.30 per month, per computer, billed quarterly. Because the antivirus is continually updated you will not have to change again, and you are only billed per device it’s installed.

Along with traditional Antivirus the extra features included are:

• Antivirus
• Network firewall per endpoint
• Auto containment and sandboxing of unrecognised applications
• VirusScope to keep records of file changes with the possibility of roll back if infected.
• Host-based intrusion prevention system to proactively monitor running programs and stop suspicious behaviour
• Website filtering

This is all controlled centrally by Teleos so any changes that need to be made can be done quickly by us.

If you would like us to update antivirus on any computer please let us know which machine and when we can get on to upgrade.

Firstly, may I, on behalf of all Teleos staff, offer you our very best wishes in these unprecedented times. The Teleos software support and SysOps teams are continuing to work from home and provide a good level of service.

Many of you will already be using First Data payment services either through the integrated card terminal, or via another provider. If you are offering remote consultations then you might be interested in their solutions for taking payments from anywhere:-

Virtual Terminal | This is perfect for phone payments – There is an information page on the First Data website as well as a PDF handout. These are classed as Card-Not-Present transactions.

Pay-by-link (Payment URL) | The Payment URL functionality allows the Practice to provide a link to your client (e.g. in an email invoice, WhatsApp message, SMS, QR code, etc). The link takes the customer to a First Data-hosted page to securely make the payment with their preferred payment method, whenever convenient for them. These are classed as e-commerce transactions.

If you are already using the physical integrated card terminal, then you will already be able to take Card-Not-Present payments. If you want to add either of the above payment solutions then it will take just a couple of days to set up. You will need to complete a short form which we can send you if you email enquiries@teleosvet.co.uk

If you are not yet using the integrated terminal then you might want to speak to one of First Data’s team to discuss their offerings. The card terminal saves a great deal of time in reconciliation of your cashbook and they aim to at least match your current deal.

With best wishes, stay safe.

Jon Hewitt

Teleos support are continuing to prioritise the setup of remote access. There have been so many requests that some of you may still be waiting. We appreciate your continued patience and will deal with all outstanding requests as soon as possible.
 
Shortly many practices will want to do their monthly invoice runs. Please bear in mind that any invoices or statements will be sent to the usual printers at the practice unless the Teleos printer settings are changed to a printer in your home. We would not recommend this for bulk printouts for the following reasons:

• Home printers are not designed to deal with large continuous print jobs.
• It could be interpreted as a breach of GDPR regulations to print documents with client’s address details off-site.
• Sending multiple print documents over the broadband link might well put an unworkable strain on the connection.

We would therefore recommend that, if possible, you make arrangements to go into the practice to run your invoices as normal.

We have been advised by Allianz, who now own the VetEnvoy hub, that due to a contractual dispute they have removed Pet Protect from their system. As a result, you will no longer be able to process Pet Protect claims through the VetXML/VetEnvoy service.

During this unprecedented time new technologies have suddenly become vital for the running of your business. The most commonly asked of our support desk is remote access to Teleos followed by “what software would we suggest for remote consults”. Whilst telemedicine has been discussed by RCVS since 2018, only now are we getting questions regarding what software to use. Whilst Teleos doesn’t have any affiliation with a specific company we have been investigating various options available.

Currently the cheapest, that being free, and easiest to use is something called “Jitsi Meet”. The connection process is very simple, we’ve detailed it below in 3 steps from both the clinician’s side and the client’s side. This can be used from either an app on your phone or a web browser on a PC. Whilst in use on a PC there is no software to install.

Vet

• Go to https://meet.jit.si/ or google search for “Jitsi Meet”

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• Give the meeting a name, the example below is called “VeterinaryConsult”. This must be something unique to your meeting i.e. the practice name. Then click GO. It may ask to install a Chome extention if you’re using the google Chrome web browser, this isn’t required.

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• Once the meeting has started, in the bottom right you’ll be given the option to set a password. Set a password but nothing too complicated, 4 digits should do it. Once a password is set, you’re be ready to meet. All you have to do now is wait for the client to join.

Client

• Ask the client to download the app “Jitsi meet”onto their phone, it is available for both iPhone and Android

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• Upon opening the app they’ll be requested to type the room name they want to join, in this instance it would be “VeterinaryConsult”

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• Once they have joined the room it’ll ask for the pin code, they can input the code you set and it’ll connect.