Teleos Systems

We’ve teamed up with Pure Pet Food to make your life easy when it comes to recommending the right nutritious diet to your patients.

Pure is offering the first five practices that sign up £500 worth of free advertising to promote your practice alongside Pure. Not only that Pure offer better margins than any other food provider.

All practice team members will receive a FREE BOX of Pure each and an ongoing discount on their dog’s feeding plan.

HOW PURE CAN HELP

• Simple referrals – Pure is integrated with your Teleos system. When referring a diet, simply click the “Pure Pet Food” button in the post-consultation notes, fill out the short form, and a personalised recommendation is emailed to your patient.
• Ongoing benefits – Pure rewards you for every time a patient makes a purchase and offers better margins than any other food provider. 
• No need to hold stock – With Pure, there’s no need to commit to minimum order quantities or hold stock. Refer directly from your PMS system.

A BIT ABOUT PURE

Pure makes a range of natural, air-dried dog foods, backed by vets and formulated by nutritionists.

Their recipes are personalised to a dog’s specific life stage, ailments, allergies and intolerances.

Owners simply fill out their dog’s details, and Pure recommends the perfect personalised plan.

GET IN TOUCH AND TRY IT YOURSELF

Email partnerships@purepetfood.co.uk, to get all the info you need to start making personalised referrals to your patients.

www.purepetfood.com

In recent weeks there has been a considerable increase in phishing emails. These are directing to such websites as TV licensing, charity donations for COVID-19 and more recently remote connection software like LogMeIn.

There are some extremely damaging viruses out there called cryptolockers. If infected, you will almost certainly have all of your data encrypted and unrecoverable.

We cannot stress how important up to date antivirus is both in the practice and at home. When home computers are connected, they are joined to the practice network so will pose a risk if not covered.

We are asking all clients to check your antivirus is up to date and has not expired.

To check this:

1. Disconnect from your Teleos connection by clicking the X on the bar in the top centre of the screen.
2. Once disconnected look in the bottom right hand corner by the time. You should have either AVG or Avast antivirus, you can tell this by hovering your mouse over them. You will be able to tell quite quickly if these are working just by looking at the icon. If there is a big red cross on them chances are it has expired.

Our Antivirus has now changed. Instead of a one-off fee we now charge £2/€2.30 per month, per computer, billed quarterly. Because the antivirus is continually updated you will not have to change again, and you are only billed per device it’s installed.

Along with traditional Antivirus the extra features included are:

• Antivirus
• Network firewall per endpoint
• Auto containment and sandboxing of unrecognised applications
• VirusScope to keep records of file changes with the possibility of roll back if infected.
• Host-based intrusion prevention system to proactively monitor running programs and stop suspicious behaviour
• Website filtering

This is all controlled centrally by Teleos so any changes that need to be made can be done quickly by us.

If you would like us to update antivirus on any computer please let us know which machine and when we can get on to upgrade.

Firstly, may I, on behalf of all Teleos staff, offer you our very best wishes in these unprecedented times. The Teleos software support and SysOps teams are continuing to work from home and provide a good level of service.

Many of you will already be using First Data payment services either through the integrated card terminal, or via another provider. If you are offering remote consultations then you might be interested in their solutions for taking payments from anywhere:-

Virtual Terminal | This is perfect for phone payments – There is an information page on the First Data website as well as a PDF handout. These are classed as Card-Not-Present transactions.

Pay-by-link (Payment URL) | The Payment URL functionality allows the Practice to provide a link to your client (e.g. in an email invoice, WhatsApp message, SMS, QR code, etc). The link takes the customer to a First Data-hosted page to securely make the payment with their preferred payment method, whenever convenient for them. These are classed as e-commerce transactions.

If you are already using the physical integrated card terminal, then you will already be able to take Card-Not-Present payments. If you want to add either of the above payment solutions then it will take just a couple of days to set up. You will need to complete a short form which we can send you if you email enquiries@teleosvet.co.uk

If you are not yet using the integrated terminal then you might want to speak to one of First Data’s team to discuss their offerings. The card terminal saves a great deal of time in reconciliation of your cashbook and they aim to at least match your current deal.

With best wishes, stay safe.

Jon Hewitt

Teleos support are continuing to prioritise the setup of remote access. There have been so many requests that some of you may still be waiting. We appreciate your continued patience and will deal with all outstanding requests as soon as possible.
 
Shortly many practices will want to do their monthly invoice runs. Please bear in mind that any invoices or statements will be sent to the usual printers at the practice unless the Teleos printer settings are changed to a printer in your home. We would not recommend this for bulk printouts for the following reasons:

• Home printers are not designed to deal with large continuous print jobs.
• It could be interpreted as a breach of GDPR regulations to print documents with client’s address details off-site.
• Sending multiple print documents over the broadband link might well put an unworkable strain on the connection.

We would therefore recommend that, if possible, you make arrangements to go into the practice to run your invoices as normal.

We have been advised by Allianz, who now own the VetEnvoy hub, that due to a contractual dispute they have removed Pet Protect from their system. As a result, you will no longer be able to process Pet Protect claims through the VetXML/VetEnvoy service.

During this unprecedented time new technologies have suddenly become vital for the running of your business. The most commonly asked of our support desk is remote access to Teleos followed by “what software would we suggest for remote consults”. Whilst telemedicine has been discussed by RCVS since 2018, only now are we getting questions regarding what software to use. Whilst Teleos doesn’t have any affiliation with a specific company we have been investigating various options available.

Currently the cheapest, that being free, and easiest to use is something called “Jitsi Meet”. The connection process is very simple, we’ve detailed it below in 3 steps from both the clinician’s side and the client’s side. This can be used from either an app on your phone or a web browser on a PC. Whilst in use on a PC there is no software to install.

Vet

• Go to https://meet.jit.si/ or google search for “Jitsi Meet”

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• Give the meeting a name, the example below is called “VeterinaryConsult”. This must be something unique to your meeting i.e. the practice name. Then click GO. It may ask to install a Chome extention if you’re using the google Chrome web browser, this isn’t required.

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• Once the meeting has started, in the bottom right you’ll be given the option to set a password. Set a password but nothing too complicated, 4 digits should do it. Once a password is set, you’re be ready to meet. All you have to do now is wait for the client to join.

Client

• Ask the client to download the app “Jitsi meet”onto their phone, it is available for both iPhone and Android

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• Upon opening the app they’ll be requested to type the room name they want to join, in this instance it would be “VeterinaryConsult”

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• Once they have joined the room it’ll ask for the pin code, they can input the code you set and it’ll connect.

Following the announcement of the UK government Teleos support are now prioritising home connections over all other support queries. We hope you understand our reasoning behind this. Our aim is to keep your business running as well as we can. Please appreciate we are currently being overwhelmed with requests and will get through all of them as fast as we can.

As stated in the previous post whilst this would usually be chargeable, given the current situation we will not be charging for this access. We are however keeping a log of new connections and will be removing them once things have gone back to normal.

For remote access to work there are a few things we’ll need when you get in touch with support. You can email these over to support@teleosvet.co.uk or login to our support portal if you have an account. http://teleos.freshdesk.com/support/login

1) Full name of the user

2) Position within the practice

3) Does the end user have a Windows computer running Windows 7/8/10 or a Mac:

4) Does the end user have a broadband connection of sufficient speed, you can test this by going to www.speedtest.net and noting down the results.

5) Which ISP are you using? (EG: BT / Vodafone / EE / Plusnet / Eircom etc)

6) Contact Telephone Number for the end user (Mobile preferred)

7) Has the request been authorised by a senior member of practice management staff (EG: Practice Manager) (Yes/No). If yes, Name of the person who authorised the request/position within practice.

The dates for the quarterly system manager courses are as follows:-

Tuesday 10th / Wednesday 11th March

Tuesday 9th / Thursday 10th June

Tuesday 8th / Wednesday 9th September

Tuesday 8th / Wednesday 9th December

It is recommended that all new Teleos users attend the course after a few months of being live. It is also extremely useful for long-standing users, to ensure that you continue to get the most out of your system. Topics covered at the course include:-

• Terminal Server Administration
• System & Cyber Security
• Customising Documents
• Setup & Customisation Options
• Imaging & Lab Equipment
• New Modules & Things You Might Have Missed
• KPI Dashboard & Reporting Tools
• GDPR and compliance
• Stock Control and Ordering
• Financial Control & Reporting
• Pet Health Plans

For a booking form, please contact louisa-hewitt@teleosvet.co.uk

We look forward to seeing you!

We would like to wish all of our clients a very merry Christmas and Happy New Year!

We have a very exciting program update that will be rolled out to you in early 2020. Lots of new features that will enhance your experience of the program. Watch out for a video in the New Year which will detail the update.

May we take this opportunity to remind you of our Christmas opening hours:-

Christmas Eve – 08:30 to 17:00

Christmas Day – CLOSED

Boxing Day – CLOSED

Friday 27th – 08:30 to 18:00

Saturday 28th – 08:30 to 11:00

Sunday 29th – CLOSED

Monday 30th – 08:30 to 18:00

New Years Eve – 08:30 to 18:00

New Years Day – CLOSED

Thursday 2nd – 08:30 to 18:00

Thank you for your continued support and we look forward to working with you through 2020.

Best wishes

Jon Hewitt and the Teleos Team