You may have seen in the media, Windows 11 is now available. Whilst we have had advance copies and it works fine with Teleos and Comodo, we would strongly advise that you hold off upgrading at this time. Inevitably there are always bugs that will need sorting by Microsoft, but our biggest concern is with
As you are no doubt aware, we are continuously working on improving the Teleos program to make your experience even better. It’s been a huge amount of work and a long time coming, but we are delighted to unveil the latest build of the program, which is a major rework of the client, animal and
We have some very exciting news that we can now finally share with you! For the past few months, we have been working on designing a VoIP (Voice over Internet Protocol) phone system that works within Teleos. Development is still ongoing, but if you are thinking about changing your phone system, then you might want
We are delighted to announce that we have added a fantastic new feature to Teleos, which allows you to send a request for payment via an SMS text link. This feature is perfect for social distancing – so you send the payment request once you’ve treated your clients animal, they click on the link and
As you may be aware, Sainsbury’s Bank Pet Insurance changed underwriters from Allianz to Pinnacle Insurance PLC on 1st October 2019. From 31st March you will no longer be able to submit claims via the Vet Envoy system for Sainsbury’s Pet Insurance. Please follow guidance provided by Sainsbury’s for submitting claims after this date.
The ‘New Features and Things You Might Have Missed‘ document has been updated. It highlights some of the new features available with the latest program build, plus some reminders on things that we find practices often miss. In addition to the new client and animal record cards, we have also integrated the new ‘Clover’ payment
Unfortunately, 3 out of 4 pets are uninsured, which makes those difficult conversations about treatment options even more frequent, especially in these uncertain times Did you know that Teleos now makes it easy to set up free pet insurance through Agria Pet Insurance? And it takes less than 10 seconds to set up! You are
Firstly, may we pass on our best wishes and hope that you and your colleagues are in good health and staying safe through these unprecedented times. During this very challenging period, we are conscious that we may not be providing the consistent level of service that you are used to, or can rightly expect, for
The Support Team has received numerous calls over recent weeks regarding ‘Invalid Data Errors’ when trying to register AnimalCare and Identibase microchips through Teleos. Please be aware that this is definitely a problem at their end and, whilst we have been in contact with their IT team, we cannot sort the issues at our end.
As you are no doubt aware, the Irish Government has announced that the Standard rate of VAT is being reduced from 23% to 21% for a 6 month period from 1st September 2020 to 28th February 2021. It is a very simple process to change the VAT rate:- Go to the ‘Setup’ channel Select the
