AnimalCare / Identibase Microchip Registration Issues

The Support Team has received numerous calls over recent weeks regarding ‘Invalid Data Errors’ when trying to register AnimalCare and Identibase microchips through Teleos.

Please be aware that this is definitely a problem at their end and, whilst we have been in contact with their IT team, we cannot sort the issues at our end. Teleos is functioning correctly.

We don’t like leaving practices in limbo, but we have spent a great deal of time trying to resolve the issue and there is nothing further we can do. So if you use these microchips (first three digits being 985 and 986) please contact your microchip supplier in the first instance.

We will, of course, continue to do everything we can at our end to reach a speedy resolution.

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